Returns and Refunds

1) Do you provide return pick-up services?

Yes, for products damaged during shipping.

2) What if I receive a damaged or missing product?

An unboxing video within 24 hours is mandatory to claim damages.

3) What if I miss recording the unboxing video?

Returns cannot be processed without the video.

4) What if my order was shipped before cancellation?

It will be returned once delivery fails, and refund will be processed after receipt.

5) When are refunds processed?

Within 7 working days after receiving the returned product.

6) What is the international refund timeline?

Up to 15 working days.

7) Can gemstones be exchanged or returned?

Returns are accepted only for damaged, missing, or defective items with a mandatory unboxing video.